Building software used to be the bottleneck. The delays and hand-offs between groups meant you could go literally years without any delivery. Then came Agile with its co-located teams, automation, feedback and collaboration, which meant we could deliver quickly and respond to changes in business direction.

For a lot of firms freeing this bottleneck exposes the next constraint: getting things done across the organisation. They are structured according to a hierarchy which directly opposes the flow of value through the organisation, meaning more hand-offs and more delays.

Agile Operations combines Lean thinking and Agile development practices to addressing this constraint. In this talk, Dan introduces Agile Operations using real examples of refactoring business processes to achieve dramatic improvements, and describes techniques you can apply to your own situation. There will be shell scripts.